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:[http://www.givenhansco.com/blog Blog]
 
:[http://www.givenhansco.com/blog Blog]
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:[http://www.givenhansco.com/contact.html Contact Us]
 
:[http://www.givenhansco.com/contact.html Contact Us]
 
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*email '''esupport@givenhansco.com'''
 
*email '''esupport@givenhansco.com'''
 
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=COVID-19 Update=
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<p><span style="color:#ff0000">Due to the COVID-19 pandemic GivenHansco will be operating with minimal in-office staff until further notice.</span>  If you need support please continue to use the 800-548-9754 number. Support staff will be working remotely and will be able to assist you with minimal delay.</p>
 +
 +
<p>'''Payroll Customers''': We are making available new pay types for FFCRA (Families First Coronavirus Response Act)  - Please contact support to discuss options.  You will need to provide a valid G/L account for this pay type.  See: [[Payroll FFCRA]]  <span style="color:#ff0000">We have updated the handling of FFCRA exemption from Social Security Wages - Please Contact support if you have previously updated FFCRA pay types and need this adjustment.(05/07/2020)</span></p>
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<p>'''ALERT 04/02/2020''' We are creating custom payroll reports to assist you in filling out '''SBA''' loans.  Contact support if you need help.  These reports will only be available to Payroll administrators.</p>
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=Software Updates=
 
=Software Updates=
'''[[New Keystone Releases|Latest Release]] 3.6'''  (8/30/2019)
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'''[[New Keystone Releases|Latest Release]] 3.6.14'''  (6/20/2020)
<p><b>Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.</b></p>
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<!--
<!-- (Uncomment and update this for end of year payroll)
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<p><b>Payroll customers should update to Keystone 3.6.5 or higher prior to printing/filing ACA 1094/1095 forms.</b></p>
<p><b>Payroll customers on version 3.5.5 who cannot print paychecks should update to version 3.5.10 as soon as possible.</b></p>
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<p><b>Payroll customers should update to Keystone 3.6.3 or higher prior to printing/filing W-2s.</b></p>
<p><b><I>All payroll customers should update to version 3.5.6 or higher prior to printing/e-filing W-2 forms.</i></b></p>
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-->
<p><b>We recommend that customers currently using Keystone 3.x update to version 3.5.10 as soon as possible.</b></p>
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<p>Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.</p>
-->
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<!--
 
<!--
 
<p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p>
 
<p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p>
 
-->  
 
-->  
<!--
 
<p>This version supports our new [[W-2 Filing Web Service]].</p>
 
<p>Payroll customers should update to version 3.0.9 or higher prior to:
 
*Running your first payroll of 2017
 
*Printing ACA 1095-C forms
 
</p>
 
-->
 
 
<p>''NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.''</p>
 
<p>''NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.''</p>
 
<!--  (Uncomment and update this for end of year)
 
<!--  (Uncomment and update this for end of year)
'''[[Year End|Year End 2018]]''' Please check this page for updates on Keystone versions and year end.
 
 
-->
 
-->
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<!-- (uncomment at year end)
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==2019 Year End==
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Read about A/P and Payroll Year End: '''[[Year End|Year End 2019]]'''  Please check this page for updates on Keystone versions and year end.
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<p>Payroll customers should update Keystone to version 3.6.3 or higher prior to:
 +
*Printing/E-Filing 2019 W-2 Forms
 +
*Running your first payroll of 2020</p>
 +
<p>Payroll customers should update Keystone to version 3.6.5 or higher prior to:
 +
*Printing/E-Filing 2019 ACA 1094/1095 forms
 +
</p>
 +
-->
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<p>Information on the new W-4 for 2020:  [[Payroll: Form W-4]]</p>
  
 
=Keystone 3.6 is here!=
 
=Keystone 3.6 is here!=
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===Operating System===
 
===Operating System===
 
Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:
 
Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:
* Windows 7 with SP1  
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* Windows 7 with SP1
 
* Windows 8  
 
* Windows 8  
 
* Windows 8.1 Update
 
* Windows 8.1 Update
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See [http://www.givenhansco.com/supporthardware.html Keystone Hardware Requirements at GivenHansco.com]
 
See [http://www.givenhansco.com/supporthardware.html Keystone Hardware Requirements at GivenHansco.com]
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<p><b>Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.</b></p>
  
 
==Windows Server 2016/2019==
 
==Windows Server 2016/2019==
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For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.  
 
For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.  
  
 +
==Windows 7 and Windows Server 2008 (end of life)==
 +
 +
<p>Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020. </p>
 +
<p><b>If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.</b></p>
 
<!--
 
<!--
 
Keep in mind that while Keystone works well under Windows 10, there may be other applications on your system that need to be evaluated. We recommend that you check with your other software vendors before upgrading to Windows 10.
 
Keep in mind that while Keystone works well under Windows 10, there may be other applications on your system that need to be evaluated. We recommend that you check with your other software vendors before upgrading to Windows 10.
 
-->
 
-->
 
 
<!--
 
<!--
 
==Windows 10 S is not Compatible==
 
==Windows 10 S is not Compatible==
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Microsoft has announced a new lightweight version of Windows called 10 S.  This is intended for very light weight systems that run limited applications and surf the internet.  It is '''not''' compatible with Keystone.  If your existing computer is running Keystone then you don't have Windows 10S so you're OK.
 
Microsoft has announced a new lightweight version of Windows called 10 S.  This is intended for very light weight systems that run limited applications and surf the internet.  It is '''not''' compatible with Keystone.  If your existing computer is running Keystone then you don't have Windows 10S so you're OK.
 
-->
 
-->
 
Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.
 
  
 
<!--
 
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Revision as of 14:41, 20 June 2020


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Contact Us
A/R Inventory A/P G/L P/R Quote Cash J/C Tickets Dispatch

COVID-19 Update

Due to the COVID-19 pandemic GivenHansco will be operating with minimal in-office staff until further notice. If you need support please continue to use the 800-548-9754 number. Support staff will be working remotely and will be able to assist you with minimal delay.

Payroll Customers: We are making available new pay types for FFCRA (Families First Coronavirus Response Act) - Please contact support to discuss options. You will need to provide a valid G/L account for this pay type. See: Payroll FFCRA We have updated the handling of FFCRA exemption from Social Security Wages - Please Contact support if you have previously updated FFCRA pay types and need this adjustment.(05/07/2020)

ALERT 04/02/2020 We are creating custom payroll reports to assist you in filling out SBA loans. Contact support if you need help. These reports will only be available to Payroll administrators.


Software Updates

Latest Release 3.6.14 (6/20/2020)

Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.

NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.

Information on the new W-4 for 2020: Payroll: Form W-4

Keystone 3.6 is here!

Please read below for updated system requirements for Keystone 3.6.

Web Browser

Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:

Please contact your IT vendor if you need assistance with updating your web browser.

Operating System

Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:

  • Windows 7 with SP1
  • Windows 8
  • Windows 8.1 Update
  • Windows 10
    • NOTE: Windows 10 S is NOT supported.
  • Windows Server 2008
  • Windows Server 2008 R2 with SP1
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019
    • NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.

Please contact your IT vendor if you need assistance with updating Windows operating systems.

InterBase

The supported versions of InterBase are as follows:

  • InterBase XE with Update 5 (build 10.0.5.595)
  • InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
  • InterBase XE7 with Update 7 (build 12.0.7.384)
  • InterBase 2017 with Update 3 (build 13.3.0.328)

Please contact us if you need assistance with updating your InterBase version.

IT Alerts

See Keystone Hardware Requirements at GivenHansco.com

Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.

Windows Server 2016/2019

Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.

Windows 10

Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.

For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.

For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.

Windows 7 and Windows Server 2008 (end of life)

Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.

If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.


What's New

New Help Topics

HOWTOs and Best Practices

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