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| − | __NOTOC__
| + | <strong>MediaWiki has been installed.</strong> |
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| | + | Consult the [https://www.mediawiki.org/wiki/Special:MyLanguage/Help:Contents User's Guide] for information on using the wiki software. |
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| − | {| border="0" cellspacing="5" cellpadding="5" align="right"
| + | == Getting started == |
| − | [[Image:KeystoneBanner.gif|200px]] | + | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list] |
| − | | + | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ] |
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| + | * [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list] |
| − | :[http://www.givenhansco.com/blog Blog]
| + | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language] |
| − | :[http://www.givenhansco.com/contact.html Contact Us]
| + | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Manual:Combating_spam Learn how to combat spam on your wiki] |
| − | <!--
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| − | :[http://www.givenhansco.com/supportquick.html Quick Support] | |
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| − | |}
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| − | {|border="0" cellspacing="5" cellpadding="5" align="center"
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| − | |[[Billing & Accounts Receivable|A/R]]
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| − | |[[Inventory|Inventory]]
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| − | |[[Accounts Payable|A/P]]
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| − | |[[General Ledger|G/L]]
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| − | |[[Payroll|P/R]]
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| − | |[[Quote System|Quote]]
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| − | |[[Cash Management|Cash]]
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| − | |[[Job Cost|J/C]]
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| − | |[[Ticket Printing|Tickets]]
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| − | |[[Keystone Dispatch|Dispatch]]
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| − | |}
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| − | <!--<big>'''Keystone Online Help System'''</big>-->
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| − | <!--
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| − | =Urgent for Payroll Customers=
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| − | If you are an Applicable Large Employer (ALE) for purposes of the Affordable Care Act, please go to the '''[[Payroll: ACA Reporting 2015]]''' page and follow the steps under "Before you can E-File" as soon as possible!
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| − | Use this link to determine if you are an ALE and are subject to the new information reporting requirements of the ACA.
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| − | Applicable Large Employers (ALE):
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| − | https://www.irs.gov/Affordable-Care-Act/Employers/ACA-Information-Center-for-Applicable-Large-Employers-ALEs | |
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| − | <!-- (Uncomment this for emergencies )
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| − | =Support Alert - Toll Free Call Systems are Down=
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| − | '''10/04/2016''' Due to a major phone system issue many toll free numbers are inaccessible including GivenHansco Support.
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| − | To contact try one of these options:
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| − | *Call '''614-310-0060''' (Main Number) | |
| − | *Call '''614-383-8260''' (Emergency Number)
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| − | *email '''esupport@givenhansco.com'''
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| − | -->
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| − | =Software Updates=
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| − | '''[[New Keystone Releases|Latest Release]] 3.6''' (8/30/2019)
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| − | <p><b>Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.</b></p>
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| − | <!-- (Uncomment and update this for end of year payroll)
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| − | <p><b>Payroll customers on version 3.5.5 who cannot print paychecks should update to version 3.5.10 as soon as possible.</b></p>
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| − | <p><b><I>All payroll customers should update to version 3.5.6 or higher prior to printing/e-filing W-2 forms.</i></b></p>
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| − | <p><b>We recommend that customers currently using Keystone 3.x update to version 3.5.10 as soon as possible.</b></p>
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| − | <!--
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| − | <p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p>
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| − | <!--
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| − | <p>This version supports our new [[W-2 Filing Web Service]].</p>
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| − | <p>Payroll customers should update to version 3.0.9 or higher prior to:
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| − | *Running your first payroll of 2017
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| − | *Printing ACA 1095-C forms
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| − | </p>
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| − | <p>''NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.''</p>
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| − | <!-- (Uncomment and update this for end of year)
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| − | '''[[Year End|Year End 2018]]''' Please check this page for updates on Keystone versions and year end.
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| − | =Keystone 3.6 is here!=
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| − | Please read below for updated system requirements for Keystone 3.6.
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| − | ===Web Browser===
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| − | Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:
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| − | * Microsoft Edge (Windows 10) | |
| − | * Microsoft Internet Explorer 11 (Windows 7 and higher) ([https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads click here to download Internet Explorer 11])
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| − | <i>Please contact your IT vendor if you need assistance with updating your web browser.</i>
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| − | ===Operating System===
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| − | Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:
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| − | * Windows 7 with SP1
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| − | * Windows 8
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| − | * Windows 8.1 Update
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| − | * Windows 10
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| − | **<b>NOTE: Windows 10 S is NOT supported.</b>
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| − | * Windows Server 2008
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| − | * Windows Server 2008 R2 with SP1
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| − | * Windows Server 2012
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| − | * Windows Server 2012 R2
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| − | * Windows Server 2016
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| − | * Windows Server 2019
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| − | **<b>NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.</b>
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| − | <i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i>
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| − | ===InterBase===
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| − | The supported versions of InterBase are as follows:
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| − | * InterBase XE with Update 5 (build 10.0.5.595) | |
| − | * InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
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| − | * InterBase XE7 with Update 7 (build 12.0.7.384)
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| − | * InterBase 2017 with Update 3 (build 13.3.0.328)
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| − | <i>Please [http://www.givenhansco.com/contact.html contact us] if you need assistance with updating your InterBase version.</i>
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| − | =IT Alerts=
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| − | See [http://www.givenhansco.com/supporthardware.html Keystone Hardware Requirements at GivenHansco.com]
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| − | ==Windows Server 2016/2019==
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| − | Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.
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| − | ==Windows 10==
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| − | Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.
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| − | For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.
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| − | For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.
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| − | <!--
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| − | Keep in mind that while Keystone works well under Windows 10, there may be other applications on your system that need to be evaluated. We recommend that you check with your other software vendors before upgrading to Windows 10.
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| − | <!--
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| − | ==Windows 10 S is not Compatible==
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| − | Microsoft has announced a new lightweight version of Windows called 10 S. This is intended for very light weight systems that run limited applications and surf the internet. It is '''not''' compatible with Keystone. If your existing computer is running Keystone then you don't have Windows 10S so you're OK.
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| − | -->
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| − | Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.
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| − | <!--
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| − | =Did You Know...=
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| − | :*[[Did You Know... (Accounting)|Accounting]]
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| − | :*[[Did You Know... (Dispatch)|Dispatch]]
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| − | :*[[Did You Know... (Batch)|Batch]]
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| − | :*[[Did You Know... (GPS)|GPS]]
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| − | :*[[Did You Know... (General)|General]]
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| − | -->
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| − | | |
| − | =What's New=
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| − | ==New Help Topics==
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| − | *[[Did You Know... (Dispatch)]]
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| − | *[[Emergency Backup - Quick Simple Solutions]]
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| − | *Read [[How Keystone Determines Tax Authority Defaults for Tickets]] to learn how Keystone has been updated to improve default Tax Authorities in Ticket Printing, Disptach, Ticket Maintenance and Ticket Importing.
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| − | *[[Version 2.5 Key Changes]]
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| − | =[[HOWTOs]] and [[Best Practices]]=
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| − | ==How To==
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| − | :*[[Quick Backup to USB Flash Drive]]
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| − | :*[[Creating Mix Designs]]
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| − | =KEYSTONE Applications=
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| − | [[Billing & Accounts Receivable]]
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| − | [[Inventory]]
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| − | [[Accounts Payable]]
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| − | [[General Ledger]]
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| − | [[Payroll]]
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| − | [[Quote System]]
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| − | [[Cash Management]]
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| − | [[Job Cost]]
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| − | [[Ticket Printing]]
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| − | [[Keystone Dispatch]]
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