Web Update

Updating Keystone with Web update

Whenever possible, the update should be released during standard business hours so GivenHansco support personnel are available to assist in the event of a problem. If any questions or problems surface, call support before taking additional actions.

A. Download – Download can be ran at any time from any workstation or the server.

1. Login - Login to Keystone as ADMIN.

2. Run Web Update - Click on System Maintenance and select Web Update.

3. Check for Update –Click OK to see if a new version of our software is available. Your system will connect to the Keystone update server. If new version is available you will be asked if you wish to download it now.

4. Download the Update – Click OK to download. Once the download is complete, you will be asked if you wish to release the update. Do not release the update. Click No to the question “Do you want to release the update now” in the Confirm dialog box.

5. Logout – Logout of Keystone

B. Release and Install – Release and Installation of the update must be done from the console of the Keystone Server. All users except for ADMIN must be logged out of Keystone. Logoff ALL users - Tell all users to completely log out of Keystone. (If there is a Terminal Server, make sure all sessions are where users were running Keystone are properly terminated[1])

1. Login - Login to Keystone as ADMIN on the console of the Keystone Server (RDP or RDP with the console switch will not work).

2. Release the Update – Select Release Update from the System Maintenance>Update menu. When asked if you wish to proceed, click YES. When asked if you wish to restart Keystone click NO.

5. Exit Keystone - Logoff ADMIN user

6. Stop Services[1] – If your install includes ulink (sending tickets to batch PCs) or GPS check for Keystone Device Aggregator and Keystone Device Server services in Control Panel>Administrative Tools>Services. If these services are installed, stop the services.

7. Check the Application Server – At this point all database connections to the Keystone database should be closed and the Keystone application server should be shut down. To verify use method a) or b) as follows:

a) reboot the server

b) open the Windows Task Manager, and check the processes tab for ccasib6.exe. If this process is running, end the process or reboot the server

8. Launch Keystone – Start Keystone at from the console of the Keystone Server (Windows 7, Server 2008 users must right-click on the Keystone icon and select Run As Administrator) The update will be installed.

9. Update Keystone Databases

a) Login to your first company. When asked if you want to update the company database, click Yes.

Note: 
1. Only one person should update a company at a time otherwise an error will result!
2. DO NOT INTERRUPT THE COMPANY UPDATE OR YOU WILL CORRUPT YOUR DATABASE!
3. A message will appear report the status of the company update when completed
4. No other user should attempt to login to the company until the update is complete
5. If an upgrade of a database fails, call support.  DO NOT RETRY REPEATEDLY

b) If you have additional companies installed, login to each additional company one at a time.

10. Restart Services[1] - If your install includes ulink or gps restart the Keystone Device Aggregator and Keystone Device Server services in Control Panel>Administrative Tools>Services.

C. Install Update on Terminal Server[1] – If you system utilizes a Terminal Server, login to the console (RDP or RDP with the console switch will not work) of the Terminal Server and launch Keystone. The Update will install.
D. Update Workstations - The update will automatically be updated on local workstations at the next login.

[1] Step will not apply to all systems.