Difference between revisions of "Main Page"

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__NOTOC__
 
__NOTOC__
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{| border="0" cellspacing="5" cellpadding="5"  align="right"
 
{| border="0" cellspacing="5" cellpadding="5"  align="right"
 
[[Image:KeystoneBanner.gif|200px]]
 
[[Image:KeystoneBanner.gif|200px]]
−
 
 
|
 
|
 
<!-- when info is less than 4 years old we can expose the blog
 
<!-- when info is less than 4 years old we can expose the blog
 
:[http://www.givenhansco.com/blog Blog]
 
:[http://www.givenhansco.com/blog Blog]
 
-->
 
-->
−
:[http://www.givenhansco.com/contact.html Contact Us]
+
:[https://givenhansco.com/support-2/e-support/ Contact Us]
 +
:[https://givenhansco.com/support-2/quicksupport/ Quick Support]
 +
|}
 +
<!--
 +
<span style="color:#ff0000">
 +
<b>ATTENTION Tablet Users (updated 8/23/2023): We are experiencing issues with drivers being able to route to the job site using the to-job site button on the tablets. Currently when attempting to route the error may say "error constructing route." We have a new app version that can help with this issue. Please contact GivenHansco support to receive the new app.</b>
 +
</span>
 +
-->
 +
<!--
 +
<span style="color:#ff0000">
 +
<b>ATTENTION: GPS website will be down this Sunday (11/20/2022) for maintenance.</b>
 +
</span>
 +
-->
 +
<!--
 +
<span style="color:#ff0000">
 +
<b>(7/12/2024) Some customers have reported issues using our 800 number.
 +
If you cannot reach support using our 800 number, please use one of the following numbers:<BR>
 +
BATCH SUPPORT (614) 849-2337<BR>
 +
DISPATCH/ACCOUNTING SUPPORT (614) 867-8514<BR>
 +
</b>
 +
</span>
 +
-->
 +
<!--
 +
<span style="color:#ff0000">
 +
<b>WARNING (4/11/2023): Support Alert!!!! Internet and phone communications are down at our Columbus office. </b></span>
 +
To contact support you can use either  of these options:
 +
*Call '''937-243-3592''' (Emergency Number)
 +
*email '''esupport@givenhansco.com'''
 +
-->
 +
<!--
 +
<span style="color:#ff0000">
 +
<b>ATTENTION (11/15/2023): The KeystoneGPS.com site is currently down! We are actively working to address the issue and will post an update when this is resolved.</b>
 +
</span>
 +
-->
 +
<!--
 +
Access GPS and Keystone Cloud Functions - Special Instructions!!!=
 +
'''09/26/22''' There is an issue with the web address KeystoneGPS.com.
 +
Use this link for now: https://ghwebgps.azurewebsites.net/
 +
-->
 
<!--
 
<!--
−
:[http://www.givenhansco.com/supportquick.html Quick Support]
+
Due to a major problem with Microsoft Azure cloud services several Keystone features are unavailable!
 +
*GPS view from browser
 +
*ETicketing Tablets
 +
*KPI
 +
 
 +
We will update as we know more.
 
-->
 
-->
−
|}
 
 
{|border="0" cellspacing="5" cellpadding="5" align="center"
 
{|border="0" cellspacing="5" cellpadding="5" align="center"
 
|[[Billing & Accounts Receivable|A/R]]
 
|[[Billing & Accounts Receivable|A/R]]
Line 34: Line 74:
 
https://www.irs.gov/Affordable-Care-Act/Employers/ACA-Information-Center-for-Applicable-Large-Employers-ALEs
 
https://www.irs.gov/Affordable-Care-Act/Employers/ACA-Information-Center-for-Applicable-Large-Employers-ALEs
 
-->
 
-->
−
<!-- (Uncomment this for emergencies )
+
<!--
−
=Support Alert - Toll Free Call Systems are Down=
+
=Urgent - On-Delivery Tablet Update Required=  
−
'''10/04/2016''' Due to a major phone system issue many toll free numbers are inaccessible including GivenHansco Support.
+
All On-Delivery tablets need to be updated to at least version 1.7.24 by March 30, 2022.
−
 
 
−
To contact try one of these options:
 
−
*Call '''614-310-0060''' (Main Number)
 
−
*Call '''614-383-8260''' (Emergency Number)
 
−
*email '''esupport@givenhansco.com'''
 
−
-->
 
  
 +
Click for more information: [[On-Delivery Update Required by 03/30/22]]
 +
-->
 +
<!--
 +
<span style="color:#ff0000">
 +
<b>On Wednesday, April 12th, our main phone system will be down from approximately 2:30 to 3:30 pm EDT for maintenance. If you need to reach support during this time, please call one of the following numbers:
 +
* (937) 243-3592
 +
* (614) 623-2789
 +
We apologize for the inconvenience.</b>
 +
</span>
 +
-->
 
=Software Updates=
 
=Software Updates=
−
'''[[New Keystone Releases|Latest Release]] 3.6.28''' (2/12/2021)
+
'''[[New Keystone Releases|Latest Release]] 4.7.3''' (10/17/2024)
−
<p><b>Payroll customers: Keystone 3.6.27 and higher supports 2020 State (CA, DC, NJ, RI) and Federal E-Filing of 1094-C/1095-C ACA forms using our 3rd party provider.</p>
+
<p><b>Dispatch Customers who are experiencing a white blank screen when viewing the map should update to version 4.7.3 or higher as soon as possible.</b></p>
−
<p><b>Payroll customers that use Roth IRA definition(s) should update to Keystone 3.6.25 or higher prior to printing your 2020 W-3 form.</b></p>
+
<p><b>Customers on Keystone 4.7 or above should update to version 4.7.2 or higher as soon as possible.</b></p>
−
<p><b>Payroll customers should update to Keystone 3.6.21 or higher prior to running your first payroll of 2021 to get the latest federal/state tax rates.</b></p>
+
<p><b>Payroll customers that process payroll in GA, ID, OH and/or UT states should update to version 4.6.5 or higher due to state tax changes effective 7/1/24.</b></p>
−
<p><b>Dispatch customers should update to Keystone 3.6.15 or higher as soon as possible to resolve an issue linking batch weights to tickets.</b></p>
 
 
<!--
 
<!--
−
<p><b>Payroll customers should update to Keystone 3.6.5 or higher prior to printing/filing ACA 1094/1095 forms.</b></p>
+
<p><b>Dispatch customers with remote stand-alone ticketing systems should update to version 4.5.3 or higher as soon as possible.</b></p>
−
<p><b>Payroll customers should update to Keystone 3.6.3 or higher prior to printing/filing W-2s.</b></p>
+
<p><b>Dispatch customers using HaulHub to send DOT e-tickets to their state should update to version 4.4.2 or higher as soon as possible.</b></p>
 +
<p><b>Accounts Payable and Payroll customers should update to version 4.3.1 or higher before e-filing/printing 2022 year-end tax forms.</b></p>
 +
<p><b>Payroll customers should update to the latest version of Keystone during the months of January & February to ensure that tax table information is up-to-date.</b></p>
 
-->
 
-->
−
<p>Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.</p>
+
<!--
 +
=Security Alerts=
  
−
=Okidata Printers no longer available=
+
==log4j vulnerability==
−
<p>We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing.  The [[Media:Okidata Press Release.pdf|end-of-life announcement]] was released in a statement on the OKI website, [https://www.oki.com/us/printing/ available here].</p>
 
−
<p>[[Media:GH Okidata Statement.pdf|Click here]] to read our statement to our customers..</p>
 
  
−
=COVID-19 Update=
+
By now you or your IT people have heard about the "log4j" security vulnerability (CVE-2021-44228 https://nvd.nist.gov/vuln/detail/CVE-2021-44228).
−
<p><span style="color:#ff0000">Due to the COVID-19 pandemic GivenHansco will be operating with minimal in-office staff until further notice.</span>  If you need support please continue to use the 800-548-9754 number. Support staff will be working remotely and will be able to assist you with minimal delay.</p>
 
  
−
<p>'''Payroll Customers''': We are making available new pay types for FFCRA (Families First Coronavirus Response Act)  - Please contact support to discuss options.  You will need to provide a valid G/L account for this pay type.  See: [[Payroll FFCRA]]  <span style="color:#ff0000">We have updated the handling of FFCRA exemption from Social Security Wages - Please Contact support if you have previously updated FFCRA pay types and need this adjustment.(05/07/2020)</span></p>
+
None of GivenHansco's in-house software makes use of the "log4j" logging library, and are therefore not affected by this vulnerability.
  
−
<p>'''ALERT 04/02/2020''' We are creating custom payroll reports to assist you in filling out '''SBA''' loans. Contact support if you need help.  These reports will only be available to Payroll administrators.</p>
+
We do make use of several third-party libraries and services that are outside the scope of our control. We are working with these vendors to determine whether they are vulnerable and if so what mitigations they are putting in place. We will post further information here as it becomes available to us.
 +
-->
 +
<!--
 +
=2022 Year End=
  
 +
<p>'''We are busy preparing for 2022 year-end tax filing and 2023 payroll taxes!  Do not process Tax Reports until final versions are released and installed!!!'''</p>
 +
<p>All tax reporting and tax updates will require Keystone 4.3.1 or higher.  Contact GivenHansco support for help preparing your system.</p>
 +
-->
 
<!--
 
<!--
−
<p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p>
+
<p>Before ordering any year-end tax forms consider using our third-party partner for printing as well as for E-Filing.</p>
−
<p>''NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.''</p>
 
−
-->
 
−
<!--  (Uncomment and update this for end of year)
 
 
-->
 
-->
−
=2020 Year End - Preliminary Info=
+
<!--
 +
<p>
 +
<span style="color:#ff0000">
 +
<b>IMPORTANT: 2022 is the final tax year Keystone will directly support printing of 1099 and W-2 forms. For tax year 2023 and beyond these forms will need to be printed and/or e-filed using our third-party partner. For this reason we strongly recommend using our third-party partner for printing and e-filing all 2022 tax forms.</b>
 +
</span>
 +
</p>
  
 
===A/P Year End Changes===
 
===A/P Year End Changes===
  
−
<p>UPDATED 12/29/2020</p>
+
<p><i>Keystone 4.3.1 (now available) supports Federal and State E-Filing and printing of 1099 forms through our third-party partner.</i></p>
−
<p>Version 3.6.21 and higher provides the ability to print the 1099-NEC form, and includes changes to the 1099-MISC form for 2020.
 
−
For each 1099-NEC box needed add a new 1099 class in [[Accounts Payable 1099 Class Maintenance]].</p>
 
−
 
 
−
<p><i>If you need to file 1099 forms electronically due to IRS requirements, please contact support as soon as possible.</i></p>
 
  
 
===Payroll Year End Changes===
 
===Payroll Year End Changes===
  
−
<p>UPDATED 2/6/2021:</p>
+
<p><i>Keystone 4.3.1 (now available) supports Federal and State E-Filing and printing of ACA 1094-C/1095-C as well as W-2 forms through our third-party partner.</i></p>
−
<p><b>Keystone 3.6.27 and higher supports 2020 State (CA, DC, NJ, RI) and Federal E-Filing of 1094-C/1095-C ACA forms using our 3rd party provider.</p>
+
-->
 +
<!--
 +
<p><b>
 
<p><b>Keystone 3.6.26 and higher contains changes on the ACA tab in Employee Maintenance for 2020 as follows:
 
<p><b>Keystone 3.6.26 and higher contains changes on the ACA tab in Employee Maintenance for 2020 as follows:
 
*Plan Start Month is now a required field for all full-time employees for any calendar month (previously it was optional.)
 
*Plan Start Month is now a required field for all full-time employees for any calendar month (previously it was optional.)
 
*Employee Age is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q)
 
*Employee Age is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q)
 
*Emp Zip Code is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q)
 
*Emp Zip Code is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q)
−
:Additionally, states CA and RI are now supported in the ACA 1094/1095 Export option.
+
-->
−
</b></p>
+
<!--
−
<p>Keystone 3.5.1 and higher supports 2020 State and Federal E-Filing of W-2s using our 3rd party provider.</p>
 
−
<p>Since there are no changes to either the W-2 or W-3 forms this year, Keystone 3.2.2 and higher will correctly print these forms.</p>
 
−
<p>Keystone 3.6.21 and higher includes 2021 tax rate changes to federal and some state taxes. See the [[New Keystone Releases|Release Notes]] for more information.</p>
 
−
<p>ACA 1094/1095 forms have changed for 2020. Further information will be provided here when an update is ready.</p>
 
−
 
 
−
<p>Before ordering any Payroll tax forms consider using our 3rd party provider for printing as well as for all E-Filing.</p>
 
−
 
 
 
{|
 
{|
 +
|
 +
:'''[[Ordering Tax Forms]]'''
 
|
 
|
 
:'''[[Payroll: Year End]]'''
 
:'''[[Payroll: Year End]]'''
−
|
 
−
:'''[[Ordering Tax Forms]]'''
 
 
|
 
|
 
:'''[[AP: Year End]]'''
 
:'''[[AP: Year End]]'''
Line 110: Line 152:
 
|
 
|
 
:'''[[Payroll: ACA Reporting]]'''
 
:'''[[Payroll: ACA Reporting]]'''
−
:Ready for 2020
+
:Ready for 2022
 
|
 
|
 
:'''[[W-2 Filing Web Service]]'''  
 
:'''[[W-2 Filing Web Service]]'''  
−
:Ready for 2020
+
:Ready for 2022
 
|
 
|
 
|}
 
|}
 +
-->
  
 +
=DOT E-Tickets via HaulHub=
  
−
<!-- (uncomment at year end)
+
<p><span style="color:#ff0000">For those customers who need to send E-Tickets to their state DOT for certain jobs, Keystone uses a third-party service (HaulHub.) This service requires an increased level of data security that is only supported on modern versions of Windows. See the Keystone 5 section below for the minimum Windows versions supported.</span></p>
−
==2019 Year End==
 
  
−
Read about A/P and Payroll Year End: '''[[Year End|Year End 2019]]'''  Please check this page for updates on Keystone versions and year end.
+
=Keystone 5 is coming--prepare now!=
  
−
<p>Payroll customers should update Keystone to version 3.6.3 or higher prior to:
+
Keystone 5 incorporates significant changes related to security and functionality. Many of these changes leverage improvements in Windows that simply did not exist in older Windows versions. Additionally, there have been many improvements in the database engine (InterBase) that provide higher performance and reliability.
−
*Printing/E-Filing 2019 W-2 Forms
+
 
−
*Running your first payroll of 2020</p>
+
<b><i>We strongly recommend upgrading your Windows servers and desktops and your InterBase database engine as soon as possible. These new versions of Windows and InterBase will work with your current version of Keystone.</i></b>
−
<p>Payroll customers should update Keystone to version 3.6.5 or higher prior to:
+
 
−
*Printing/E-Filing 2019 ACA 1094/1095 forms
+
Please make this a priority within your organization and feel free to contact support if you have any questions.
−
</p>
+
 
 +
===Windows Versions===
 +
 
 +
Keystone 5 will require a minimum of one of the following Windows versions:
 +
* (Server) Windows Server 2016 or higher
 +
* (Desktop) Windows 10 or higher
 +
 
 +
If you are running any versions of Windows prior to the above (on server and desktops) please ask your IT provider to coordinate Windows upgrades with us as soon as possible so that you can continue to receive updates to your Keystone software.
 +
<b><i>To ensure a smooth upgrade process, we strongly recommend installing the most current version of Windows on a new server or virtual machine. This will allow any upgrade issues to be worked out without impacting your daily operations.</i></b>
 +
 
 +
There are other reasons to keep your Windows versions up-to-date:
 +
* Microsoft provides regular security updates for current Windows versions to help protect your systems from ransomware/malware/virus attacks.
 +
* Keystone increasingly interfaces with third party applications using REST/JSON protocols that require higher levels of security than older Windows versions are capable of.
 +
* Keystone uses cloud-based services that also require these higher levels of security.
 +
 
 +
===InterBase===
 +
 
 +
In addition to upgrading older Windows versions, you may need to upgrade the database engine that Keystone requires to a newer version. Please contact support to determine whether this is necessary. If a database upgrade is required we will prepare a quote for you.
 +
 
 +
Keystone 5 will require the following minimum version of InterBase:
 +
* InterBase 2017 with Update 3 (build 13.3.0.328)
 +
 
 +
=Keystone 4.0=
 +
 
 +
Our newest release of Keystone, version 4.0 is now available. A few of the many new features include:
 +
* Windows 11 and Windows Server 2022 support
 +
* Truck Routing on Dispatch Map (NOTE: This is in development and routes should not be sent to Keystone On-Delivery Tablets until further notice)
 +
* Parent Jobs
 +
* Cloud Backup
 +
* Ability to restore user's custom grid settings
 +
 
 +
In order to ensure a smooth update to your existing system, here are a few items to help you prepare for this version.
 +
 
 +
===Windows Versions===
 +
Because Keystone 4.0 is based on newer software technology, the requirements for Windows have been updated.
 +
Here are the supported versions of Windows for client/standalone PCs:
 +
*Windows 8.1 <span style="color:#ff0000">(Microsoft support ends 1/10/2023)</span>  
 +
*Windows 10
 +
*Windows 11
 +
**<b>NOTE: Windows 10 S is NOT supported.</b>
 +
**<b>NOTE: Windows for ARM is NOT supported.</b>
 +
Here are the supported versions of Windows for servers:
 +
*Windows Server 2012 <span style="color:#ff0000">(Dispatch Map and Keystone News not supported)</span>
 +
*Windows Server 2012 R2 <span style="color:#ff0000">(Microsoft support ends 10/10/2023)</span>
 +
*Windows Server 2016
 +
*Windows Server 2019
 +
*Windows Server 2022
 +
**<b>NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.</b>
 +
In ALL of the above cases, you should always have the latest updates installed (especially security updates.)
 +
<p><i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i></p>
 +
 
 +
<!--
 +
<p>Note that Microsoft discontinued all support (including security updates) for Windows 7 and Windows Server 2008 as of January 14, 2020. </p>
 
-->
 
-->
 +
<span style="color:#ff0000"><p><b>If any of your PCs are still running Windows 7, 8, 8.1, Windows Server 2008, 2012 or 2012-R2 contact your IT vendor as soon as possible to get these PCs upgraded to the latest Windows versions so that you will continue to receive security updates from Microsoft.</b></p></span>
  
−
<p>Information on the new W-4 for 2020:  [[Payroll: Form W-4]]</p>
+
<!-- 
 +
===Microsoft Edge WebView2 Runtime===
 +
<p><b>As of Keystone 4.1.2, the Microsoft Edge WebView2 Runtime will be automatically installed when Keystone is installed or updated.</b></p>
 +
<p>For Dispatch customers, you will need to ensure that the Microsoft Edge WebView2 Runtime is installed on each dispatch workstation (or on the Remote Desktop server for Remote Desktop users) that requires map functionality.</p>
 +
<p>Here is the official Microsoft link to download the latest version:
 +
https://go.microsoft.com/fwlink/p/?LinkId=2124703</p>
 +
<i>Please contact your IT vendor if you need assistance with installing the WebView2 Runtime.</i>
 +
-->
 +
<!--  
 +
=IT Alerts=
 +
 
 +
<span style="color:#ff0000"><b>URGENT: Microsoft has identified a critical security vulnerability in the Windows Print Spooler service.</b></span>
 +
Click [https://us-cert.cisa.gov/ncas/current-activity/2021/06/30/printnightmare-critical-windows-print-spooler-vulnerability this link] for more information.
 +
 
 +
See [http://www.givenhansco.com/supporthardware.html Keystone Hardware Requirements at GivenHansco.com]
 +
<p><b>Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.</b></p>
  
 +
=Okidata Printers no longer available=
 +
<p>We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing.  The [[Media:Okidata Press Release.pdf|end-of-life announcement]] was released in a statement on the OKI website, [https://www.oki.com/us/printing/ available here].</p>
 +
<p>[[Media:GH Okidata Statement.pdf|Click here]] to read our statement to our customers..</p>
 +
-->
 +
<!--
 +
=COVID-19 Update=
 +
 +
<p><span style="color:#ff0000">Due to the COVID-19 pandemic GivenHansco will be operating with minimal in-office staff until further notice.</span>  If you need support please continue to use the 800-548-9754 number. Support staff will be working remotely and will be able to assist you with minimal delay.</p>
 +
 +
<p>'''Payroll Customers''': We are making available new pay types for FFCRA (Families First Coronavirus Response Act)  - Please contact support to discuss options.  You will need to provide a valid G/L account for this pay type.  See: [[Payroll FFCRA]]  <span style="color:#ff0000">We have updated the handling of FFCRA exemption from Social Security Wages - Please Contact support if you have previously updated FFCRA pay types and need this adjustment.(05/07/2020)</span></p>
 +
 +
<p>'''ALERT 04/02/2020''' We are creating custom payroll reports to assist you in filling out '''SBA''' loans.  Contact support if you need help.  These reports will only be available to Payroll administrators.</p>
 +
 +
 +
-->
 +
<!--
 +
<p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p>
 +
<p>''NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.''</p>
 +
-->
 +
<!--
 
=Keystone 3.6=
 
=Keystone 3.6=
  
Line 155: Line 286:
 
**<b>NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.</b>
 
**<b>NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.</b>
 
<i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i>
 
<i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i>
 +
-->
  
 
===InterBase===
 
===InterBase===
 
The supported versions of InterBase are as follows:
 
The supported versions of InterBase are as follows:
−
* InterBase XE with Update 5 (build 10.0.5.595)  
+
* InterBase XE with Update 5 (build 10.0.5.595) [Windows 8.1 and Server 2012 only]
−
* InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
+
* InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828) [Windows 8.1 and Server 2012 only]
 
* InterBase XE7 with Update 7 (build 12.0.7.384)
 
* InterBase XE7 with Update 7 (build 12.0.7.384)
 
* InterBase 2017 with Update 3 (build 13.3.0.328)  
 
* InterBase 2017 with Update 3 (build 13.3.0.328)  
 
<i>Please [http://www.givenhansco.com/contact.html contact us] if you need assistance with updating your InterBase version.</i>
 
<i>Please [http://www.givenhansco.com/contact.html contact us] if you need assistance with updating your InterBase version.</i>
−
 
+
<!--
−
=IT Alerts=
 
−
 
 
−
See [http://www.givenhansco.com/supporthardware.html Keystone Hardware Requirements at GivenHansco.com]
 
−
<p><b>Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.</b></p>
 
−
 
 
 
==Windows Server 2016/2019==
 
==Windows Server 2016/2019==
  
Line 185: Line 312:
 
<p>Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020. </p>
 
<p>Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020. </p>
 
<p><b>If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.</b></p>
 
<p><b>If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.</b></p>
 +
-->
 
<!--
 
<!--
 
Keep in mind that while Keystone works well under Windows 10, there may be other applications on your system that need to be evaluated. We recommend that you check with your other software vendors before upgrading to Windows 10.
 
Keep in mind that while Keystone works well under Windows 10, there may be other applications on your system that need to be evaluated. We recommend that you check with your other software vendors before upgrading to Windows 10.
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Microsoft has announced a new lightweight version of Windows called 10 S.  This is intended for very light weight systems that run limited applications and surf the internet.  It is '''not''' compatible with Keystone.  If your existing computer is running Keystone then you don't have Windows 10S so you're OK.
 
Microsoft has announced a new lightweight version of Windows called 10 S.  This is intended for very light weight systems that run limited applications and surf the internet.  It is '''not''' compatible with Keystone.  If your existing computer is running Keystone then you don't have Windows 10S so you're OK.
 
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*Read [[How Keystone Determines Tax Authority Defaults for Tickets]] to learn how Keystone has been updated to improve default Tax Authorities in Ticket Printing, Disptach, Ticket Maintenance and Ticket Importing.
 
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=KEYSTONE Applications=
 
=KEYSTONE Applications=

Latest revision as of 14:34, 17 October 2024

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Software Updates

Latest Release 4.7.3 (10/17/2024)

Dispatch Customers who are experiencing a white blank screen when viewing the map should update to version 4.7.3 or higher as soon as possible.

Customers on Keystone 4.7 or above should update to version 4.7.2 or higher as soon as possible.

Payroll customers that process payroll in GA, ID, OH and/or UT states should update to version 4.6.5 or higher due to state tax changes effective 7/1/24.

DOT E-Tickets via HaulHub

For those customers who need to send E-Tickets to their state DOT for certain jobs, Keystone uses a third-party service (HaulHub.) This service requires an increased level of data security that is only supported on modern versions of Windows. See the Keystone 5 section below for the minimum Windows versions supported.

Keystone 5 is coming--prepare now!

Keystone 5 incorporates significant changes related to security and functionality. Many of these changes leverage improvements in Windows that simply did not exist in older Windows versions. Additionally, there have been many improvements in the database engine (InterBase) that provide higher performance and reliability.

We strongly recommend upgrading your Windows servers and desktops and your InterBase database engine as soon as possible. These new versions of Windows and InterBase will work with your current version of Keystone.

Please make this a priority within your organization and feel free to contact support if you have any questions.

Windows Versions

Keystone 5 will require a minimum of one of the following Windows versions:

  • (Server) Windows Server 2016 or higher
  • (Desktop) Windows 10 or higher

If you are running any versions of Windows prior to the above (on server and desktops) please ask your IT provider to coordinate Windows upgrades with us as soon as possible so that you can continue to receive updates to your Keystone software. To ensure a smooth upgrade process, we strongly recommend installing the most current version of Windows on a new server or virtual machine. This will allow any upgrade issues to be worked out without impacting your daily operations.

There are other reasons to keep your Windows versions up-to-date:

  • Microsoft provides regular security updates for current Windows versions to help protect your systems from ransomware/malware/virus attacks.
  • Keystone increasingly interfaces with third party applications using REST/JSON protocols that require higher levels of security than older Windows versions are capable of.
  • Keystone uses cloud-based services that also require these higher levels of security.

InterBase

In addition to upgrading older Windows versions, you may need to upgrade the database engine that Keystone requires to a newer version. Please contact support to determine whether this is necessary. If a database upgrade is required we will prepare a quote for you.

Keystone 5 will require the following minimum version of InterBase:

  • InterBase 2017 with Update 3 (build 13.3.0.328)

Keystone 4.0

Our newest release of Keystone, version 4.0 is now available. A few of the many new features include:

  • Windows 11 and Windows Server 2022 support
  • Truck Routing on Dispatch Map (NOTE: This is in development and routes should not be sent to Keystone On-Delivery Tablets until further notice)
  • Parent Jobs
  • Cloud Backup
  • Ability to restore user's custom grid settings

In order to ensure a smooth update to your existing system, here are a few items to help you prepare for this version.

Windows Versions

Because Keystone 4.0 is based on newer software technology, the requirements for Windows have been updated. Here are the supported versions of Windows for client/standalone PCs:

  • Windows 8.1 (Microsoft support ends 1/10/2023)
  • Windows 10
  • Windows 11
    • NOTE: Windows 10 S is NOT supported.
    • NOTE: Windows for ARM is NOT supported.

Here are the supported versions of Windows for servers:

  • Windows Server 2012 (Dispatch Map and Keystone News not supported)
  • Windows Server 2012 R2 (Microsoft support ends 10/10/2023)
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022
    • NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.

In ALL of the above cases, you should always have the latest updates installed (especially security updates.)

Please contact your IT vendor if you need assistance with updating Windows operating systems.

If any of your PCs are still running Windows 7, 8, 8.1, Windows Server 2008, 2012 or 2012-R2 contact your IT vendor as soon as possible to get these PCs upgraded to the latest Windows versions so that you will continue to receive security updates from Microsoft.


InterBase

The supported versions of InterBase are as follows:

  • InterBase XE with Update 5 (build 10.0.5.595) [Windows 8.1 and Server 2012 only]
  • InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828) [Windows 8.1 and Server 2012 only]
  • InterBase XE7 with Update 7 (build 12.0.7.384)
  • InterBase 2017 with Update 3 (build 13.3.0.328)

Please contact us if you need assistance with updating your InterBase version.

HOWTOs and Best Practices

KEYSTONE Applications

Billing & Accounts Receivable

Inventory

Accounts Payable

General Ledger

Payroll

Quote System

Cash Management

Job Cost

Ticket Printing

Keystone Dispatch

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