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:[http://www.givenhansco.com/blog Blog] | :[http://www.givenhansco.com/blog Blog] | ||
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| − | :[ | + | :[https://givenhansco.com/support-2/e-support/ Contact Us] |
| + | :[https://givenhansco.com/support-2/quicksupport/ Quick Support] | ||
| + | |} | ||
<!-- | <!-- | ||
| − | : | + | <span style="color:#ff0000"> |
| + | <b>ATTENTION Tablet Users (updated 8/23/2023): We are experiencing issues with drivers being able to route to the job site using the to-job site button on the tablets. Currently when attempting to route the error may say "error constructing route." We have a new app version that can help with this issue. Please contact GivenHansco support to receive the new app.</b> | ||
| + | </span> | ||
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| − | + | <!-- | |
| − | |||
<span style="color:#ff0000"> | <span style="color:#ff0000"> | ||
<b>ATTENTION: GPS website will be down this Sunday (11/20/2022) for maintenance.</b> | <b>ATTENTION: GPS website will be down this Sunday (11/20/2022) for maintenance.</b> | ||
</span> | </span> | ||
| − | + | --> | |
| + | <!-- | ||
| + | <span style="color:#ff0000"> | ||
| + | <b>(7/12/2024) Some customers have reported issues using our 800 number. | ||
| + | If you cannot reach support using our 800 number, please use one of the following numbers:<BR> | ||
| + | BATCH SUPPORT (614) 849-2337<BR> | ||
| + | DISPATCH/ACCOUNTING SUPPORT (614) 867-8514<BR> | ||
| + | </b> | ||
| + | </span> | ||
| + | --> | ||
<!-- | <!-- | ||
<span style="color:#ff0000"> | <span style="color:#ff0000"> | ||
| − | <b>WARNING (11/ | + | <b>WARNING (4/11/2023): Support Alert!!!! Internet and phone communications are down at our Columbus office. </b></span> |
To contact support you can use either of these options: | To contact support you can use either of these options: | ||
*Call '''937-243-3592''' (Emergency Number) | *Call '''937-243-3592''' (Emergency Number) | ||
*email '''esupport@givenhansco.com''' | *email '''esupport@givenhansco.com''' | ||
| + | --> | ||
| + | <!-- | ||
| + | <span style="color:#ff0000"> | ||
| + | <b>ATTENTION (11/15/2023): The KeystoneGPS.com site is currently down! We are actively working to address the issue and will post an update when this is resolved.</b> | ||
| + | </span> | ||
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Click for more information: [[On-Delivery Update Required by 03/30/22]] | Click for more information: [[On-Delivery Update Required by 03/30/22]] | ||
| + | --> | ||
| + | <!-- | ||
| + | <span style="color:#ff0000"> | ||
| + | <b>On Wednesday, April 12th, our main phone system will be down from approximately 2:30 to 3:30 pm EDT for maintenance. If you need to reach support during this time, please call one of the following numbers: | ||
| + | * (937) 243-3592 | ||
| + | * (614) 623-2789 | ||
| + | We apologize for the inconvenience.</b> | ||
| + | </span> | ||
--> | --> | ||
=Software Updates= | =Software Updates= | ||
| − | '''[[New Keystone Releases|Latest Release]] 4. | + | '''[[New Keystone Releases|Latest Release]] 4.7.5''' (11/9/2024) |
| − | <p><b>Customers | + | <p><b>Dispatch Customers who are experiencing a white blank screen when viewing the map should update to version 4.7.3 or higher as soon as possible.</b></p> |
| − | <p><b> | + | <p><b>Customers on Keystone 4.7 or above should update to version 4.7.2 or higher as soon as possible.</b></p> |
<!-- | <!-- | ||
| − | <p><b> | + | <p><b>Payroll customers that process payroll in GA, ID, OH and/or UT states should update to version 4.6.5 or higher due to state tax changes effective 7/1/24.</b></p> |
| − | <p><b>Payroll customers should update to version 4.1 or higher before e-filing/printing | + | <p><b>Dispatch customers with remote stand-alone ticketing systems should update to version 4.5.3 or higher as soon as possible.</b></p> |
| + | <p><b>Dispatch customers using HaulHub to send DOT e-tickets to their state should update to version 4.4.2 or higher as soon as possible.</b></p> | ||
| + | <p><b>Accounts Payable and Payroll customers should update to version 4.3.1 or higher before e-filing/printing 2022 year-end tax forms.</b></p> | ||
| + | <p><b>Payroll customers should update to the latest version of Keystone during the months of January & February to ensure that tax table information is up-to-date.</b></p> | ||
--> | --> | ||
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We do make use of several third-party libraries and services that are outside the scope of our control. We are working with these vendors to determine whether they are vulnerable and if so what mitigations they are putting in place. We will post further information here as it becomes available to us. | We do make use of several third-party libraries and services that are outside the scope of our control. We are working with these vendors to determine whether they are vulnerable and if so what mitigations they are putting in place. We will post further information here as it becomes available to us. | ||
--> | --> | ||
| + | <!-- | ||
| + | =2022 Year End= | ||
| + | <p>'''We are busy preparing for 2022 year-end tax filing and 2023 payroll taxes! Do not process Tax Reports until final versions are released and installed!!!'''</p> | ||
| + | <p>All tax reporting and tax updates will require Keystone 4.3.1 or higher. Contact GivenHansco support for help preparing your system.</p> | ||
| + | --> | ||
| + | <!-- | ||
| + | <p>Before ordering any year-end tax forms consider using our third-party partner for printing as well as for E-Filing.</p> | ||
| + | --> | ||
<!-- | <!-- | ||
| − | = | + | <p> |
| − | + | <span style="color:#ff0000"> | |
| − | + | <b>IMPORTANT: 2022 is the final tax year Keystone will directly support printing of 1099 and W-2 forms. For tax year 2023 and beyond these forms will need to be printed and/or e-filed using our third-party partner. For this reason we strongly recommend using our third-party partner for printing and e-filing all 2022 tax forms.</b> | |
| − | + | </span> | |
| + | </p> | ||
===A/P Year End Changes=== | ===A/P Year End Changes=== | ||
| − | <p><i>Keystone 4.1 (now available) supports Federal and State E-Filing of 1099 forms through our third party partner.</i></p> | + | <p><i>Keystone 4.3.1 (now available) supports Federal and State E-Filing and printing of 1099 forms through our third-party partner.</i></p> |
===Payroll Year End Changes=== | ===Payroll Year End Changes=== | ||
| + | <p><i>Keystone 4.3.1 (now available) supports Federal and State E-Filing and printing of ACA 1094-C/1095-C as well as W-2 forms through our third-party partner.</i></p> | ||
| + | --> | ||
| + | <!-- | ||
<p><b> | <p><b> | ||
<p><b>Keystone 3.6.26 and higher contains changes on the ACA tab in Employee Maintenance for 2020 as follows: | <p><b>Keystone 3.6.26 and higher contains changes on the ACA tab in Employee Maintenance for 2020 as follows: | ||
| Line 100: | Line 140: | ||
*Employee Age is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q) | *Employee Age is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q) | ||
*Emp Zip Code is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q) | *Emp Zip Code is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q) | ||
| − | + | --> | |
| − | < | + | <!-- |
| − | |||
{| | {| | ||
| + | | | ||
| + | :'''[[Ordering Tax Forms]]''' | ||
| | | | ||
:'''[[Payroll: Year End]]''' | :'''[[Payroll: Year End]]''' | ||
| − | |||
| − | |||
| | | | ||
:'''[[AP: Year End]]''' | :'''[[AP: Year End]]''' | ||
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| | | | ||
:'''[[Payroll: ACA Reporting]]''' | :'''[[Payroll: ACA Reporting]]''' | ||
| − | : | + | :Ready for 2022 |
| | | | ||
:'''[[W-2 Filing Web Service]]''' | :'''[[W-2 Filing Web Service]]''' | ||
| − | : | + | :Ready for 2022 |
| | | | ||
|} | |} | ||
| − | |||
--> | --> | ||
| + | |||
| + | =DOT E-Tickets via HaulHub= | ||
| + | |||
| + | <p><span style="color:#ff0000">For those customers who need to send E-Tickets to their state DOT for certain jobs, Keystone uses a third-party service (HaulHub.) This service requires an increased level of data security that is only supported on modern versions of Windows. See the Keystone 5 section below for the minimum Windows versions supported.</span></p> | ||
| + | |||
| + | =Keystone 5 is coming--prepare now!= | ||
| + | |||
| + | Keystone 5 incorporates significant changes related to security and functionality. Many of these changes leverage improvements in Windows that simply did not exist in older Windows versions. Additionally, there have been many improvements in the database engine (InterBase) that provide higher performance and reliability. | ||
| + | |||
| + | <b><i>We strongly recommend upgrading your Windows servers and desktops and your InterBase database engine as soon as possible. These new versions of Windows and InterBase will work with your current version of Keystone.</i></b> | ||
| + | |||
| + | Please make this a priority within your organization and feel free to contact support if you have any questions. | ||
| + | |||
| + | ===Windows Versions=== | ||
| + | |||
| + | Keystone 5 will require a minimum of one of the following Windows versions: | ||
| + | * (Server) Windows Server 2016 or higher | ||
| + | * (Desktop) Windows 11 or higher | ||
| + | |||
| + | If you are running any versions of Windows prior to the above (on server and desktops) please ask your IT provider to coordinate Windows upgrades with us as soon as possible so that you can continue to receive updates to your Keystone software. | ||
| + | <b><i>To ensure a smooth upgrade process, we strongly recommend installing the most current version of Windows on a new server or virtual machine. This will allow any upgrade issues to be worked out without impacting your daily operations.</i></b> | ||
| + | |||
| + | There are other reasons to keep your Windows versions up-to-date: | ||
| + | * Microsoft provides regular security updates for current Windows versions to help protect your systems from ransomware/malware/virus attacks. | ||
| + | * Keystone increasingly interfaces with third party applications using REST/JSON protocols that require higher levels of security than older Windows versions are capable of. | ||
| + | * Keystone uses cloud-based services that also require these higher levels of security. | ||
| + | |||
| + | ===InterBase=== | ||
| + | |||
| + | In addition to upgrading older Windows versions, you may need to upgrade the database engine that Keystone requires to a newer version. Please contact support to determine whether this is necessary. If a database upgrade is required we will prepare a quote for you. | ||
| + | |||
| + | Keystone 5 will require the following minimum version of InterBase: | ||
| + | * InterBase 2017 with Update 3 (build 13.3.0.328) | ||
=Keystone 4.0= | =Keystone 4.0= | ||
| Line 136: | Line 207: | ||
Because Keystone 4.0 is based on newer software technology, the requirements for Windows have been updated. | Because Keystone 4.0 is based on newer software technology, the requirements for Windows have been updated. | ||
Here are the supported versions of Windows for client/standalone PCs: | Here are the supported versions of Windows for client/standalone PCs: | ||
| − | *Windows 8.1 | + | *Windows 8.1 <span style="color:#ff0000">(Microsoft support ends 1/10/2023)</span> |
| − | *Windows 10 | + | *Windows 10 <span style="color:#ff0000">(Microsoft support ends 10/14/2025)</span> |
*Windows 11 | *Windows 11 | ||
**<b>NOTE: Windows 10 S is NOT supported.</b> | **<b>NOTE: Windows 10 S is NOT supported.</b> | ||
**<b>NOTE: Windows for ARM is NOT supported.</b> | **<b>NOTE: Windows for ARM is NOT supported.</b> | ||
Here are the supported versions of Windows for servers: | Here are the supported versions of Windows for servers: | ||
| − | *Windows Server 2012 | + | *Windows Server 2012 <span style="color:#ff0000">(Dispatch Map and Keystone News not supported)</span> |
| − | *Windows Server 2012 R2 | + | *Windows Server 2012 R2 <span style="color:#ff0000">(Microsoft support ends 10/10/2023)</span> |
*Windows Server 2016 | *Windows Server 2016 | ||
*Windows Server 2019 | *Windows Server 2019 | ||
| − | |||
*Windows Server 2022 | *Windows Server 2022 | ||
**<b>NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.</b> | **<b>NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.</b> | ||
| Line 152: | Line 222: | ||
<p><i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i></p> | <p><i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i></p> | ||
| + | <!-- | ||
<p>Note that Microsoft discontinued all support (including security updates) for Windows 7 and Windows Server 2008 as of January 14, 2020. </p> | <p>Note that Microsoft discontinued all support (including security updates) for Windows 7 and Windows Server 2008 as of January 14, 2020. </p> | ||
| − | <p><b>If any of your PCs are still running Windows 7 | + | --> |
| + | <span style="color:#ff0000"><p><b>If any of your PCs are still running Windows 7, 8, 8.1, Windows Server 2008, 2012 or 2012-R2 contact your IT vendor as soon as possible to get these PCs upgraded to the latest Windows versions so that you will continue to receive security updates from Microsoft.</b></p></span> | ||
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| Line 215: | Line 287: | ||
<i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i> | <i>Please contact your IT vendor if you need assistance with updating Windows operating systems.</i> | ||
--> | --> | ||
| + | |||
===InterBase=== | ===InterBase=== | ||
The supported versions of InterBase are as follows: | The supported versions of InterBase are as follows: | ||
Latest revision as of 02:01, 10 November 2024
| A/R | Inventory | A/P | G/L | P/R | Quote | Cash | J/C | Tickets | Dispatch |
Software Updates
Latest Release 4.7.5 (11/9/2024)
Dispatch Customers who are experiencing a white blank screen when viewing the map should update to version 4.7.3 or higher as soon as possible.
Customers on Keystone 4.7 or above should update to version 4.7.2 or higher as soon as possible.
DOT E-Tickets via HaulHub
For those customers who need to send E-Tickets to their state DOT for certain jobs, Keystone uses a third-party service (HaulHub.) This service requires an increased level of data security that is only supported on modern versions of Windows. See the Keystone 5 section below for the minimum Windows versions supported.
Keystone 5 is coming--prepare now!
Keystone 5 incorporates significant changes related to security and functionality. Many of these changes leverage improvements in Windows that simply did not exist in older Windows versions. Additionally, there have been many improvements in the database engine (InterBase) that provide higher performance and reliability.
We strongly recommend upgrading your Windows servers and desktops and your InterBase database engine as soon as possible. These new versions of Windows and InterBase will work with your current version of Keystone.
Please make this a priority within your organization and feel free to contact support if you have any questions.
Windows Versions
Keystone 5 will require a minimum of one of the following Windows versions:
- (Server) Windows Server 2016 or higher
- (Desktop) Windows 11 or higher
If you are running any versions of Windows prior to the above (on server and desktops) please ask your IT provider to coordinate Windows upgrades with us as soon as possible so that you can continue to receive updates to your Keystone software. To ensure a smooth upgrade process, we strongly recommend installing the most current version of Windows on a new server or virtual machine. This will allow any upgrade issues to be worked out without impacting your daily operations.
There are other reasons to keep your Windows versions up-to-date:
- Microsoft provides regular security updates for current Windows versions to help protect your systems from ransomware/malware/virus attacks.
- Keystone increasingly interfaces with third party applications using REST/JSON protocols that require higher levels of security than older Windows versions are capable of.
- Keystone uses cloud-based services that also require these higher levels of security.
InterBase
In addition to upgrading older Windows versions, you may need to upgrade the database engine that Keystone requires to a newer version. Please contact support to determine whether this is necessary. If a database upgrade is required we will prepare a quote for you.
Keystone 5 will require the following minimum version of InterBase:
- InterBase 2017 with Update 3 (build 13.3.0.328)
Keystone 4.0
Our newest release of Keystone, version 4.0 is now available. A few of the many new features include:
- Windows 11 and Windows Server 2022 support
- Truck Routing on Dispatch Map (NOTE: This is in development and routes should not be sent to Keystone On-Delivery Tablets until further notice)
- Parent Jobs
- Cloud Backup
- Ability to restore user's custom grid settings
In order to ensure a smooth update to your existing system, here are a few items to help you prepare for this version.
Windows Versions
Because Keystone 4.0 is based on newer software technology, the requirements for Windows have been updated. Here are the supported versions of Windows for client/standalone PCs:
- Windows 8.1 (Microsoft support ends 1/10/2023)
- Windows 10 (Microsoft support ends 10/14/2025)
- Windows 11
- NOTE: Windows 10 S is NOT supported.
- NOTE: Windows for ARM is NOT supported.
Here are the supported versions of Windows for servers:
- Windows Server 2012 (Dispatch Map and Keystone News not supported)
- Windows Server 2012 R2 (Microsoft support ends 10/10/2023)
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.
In ALL of the above cases, you should always have the latest updates installed (especially security updates.)
Please contact your IT vendor if you need assistance with updating Windows operating systems.
If any of your PCs are still running Windows 7, 8, 8.1, Windows Server 2008, 2012 or 2012-R2 contact your IT vendor as soon as possible to get these PCs upgraded to the latest Windows versions so that you will continue to receive security updates from Microsoft.
InterBase
The supported versions of InterBase are as follows:
- InterBase XE with Update 5 (build 10.0.5.595) [Windows 8.1 and Server 2012 only]
- InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828) [Windows 8.1 and Server 2012 only]
- InterBase XE7 with Update 7 (build 12.0.7.384)
- InterBase 2017 with Update 3 (build 13.3.0.328)
Please contact us if you need assistance with updating your InterBase version.
