Difference between revisions of "Main Page"
| Line 62: | Line 62: | ||
<p>We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The [[Media:Okidata Press Release.pdf|end-of-life announcement]] was released in a statement on the OKI website, [https://www.oki.com/us/printing/ available here].</p> | <p>We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The [[Media:Okidata Press Release.pdf|end-of-life announcement]] was released in a statement on the OKI website, [https://www.oki.com/us/printing/ available here].</p> | ||
<p>[[Media:GH Okidata Statement.pdf|Click here]] to read our statement to our customers..</p> | <p>[[Media:GH Okidata Statement.pdf|Click here]] to read our statement to our customers..</p> | ||
| − | |||
<!-- | <!-- | ||
=COVID-19 Update= | =COVID-19 Update= | ||
| Line 74: | Line 73: | ||
--> | --> | ||
| − | |||
<!-- | <!-- | ||
<p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p> | <p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p> | ||
| Line 81: | Line 79: | ||
<!-- (Uncomment and update this for end of year) | <!-- (Uncomment and update this for end of year) | ||
--> | --> | ||
| − | |||
| − | |||
<!-- | <!-- | ||
=2020 Year End= | =2020 Year End= | ||
Revision as of 18:14, 2 September 2021
| A/R | Inventory | A/P | G/L | P/R | Quote | Cash | J/C | Tickets | Dispatch |
IT Alerts
URGENT: Microsoft has identified a critical security vulnerability in the Windows Print Spooler service. Click this link for more information.
See Keystone Hardware Requirements at GivenHansco.com
Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.
Software Updates
Latest Release 3.6.37 (7/12/2021)
Payroll users should update to Keystone 3.6.37 to resolve issues with the Email Direct Deposit Stubs option.
Ticketing users using Keystone 3.6.35 should update to Keystone 3.6.36 as soon as possible to avoid an error that prevents ticketing orders.
Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.
Okidata Printers no longer available
We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The end-of-life announcement was released in a statement on the OKI website, available here.
Click here to read our statement to our customers..
Information on the new W-4 for 2020: Payroll: Form W-4
Keystone 3.6
Please read below for updated system requirements for Keystone 3.6.
Web Browser
Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:
- Microsoft Edge (Windows 10)
- Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)
Please contact your IT vendor if you need assistance with updating your web browser.
Operating System
Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:
- Windows 8.1
- Windows 10
- NOTE: Windows 10 S is NOT supported.
- NOTE: Windows 10 for ARM is NOT supported.
- Windows Server 2012 R2
- Windows Server 2016
- Windows Server 2019
- Windows Server 2020
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.
Please contact your IT vendor if you need assistance with updating Windows operating systems.
InterBase
The supported versions of InterBase are as follows:
- InterBase XE with Update 5 (build 10.0.5.595)
- InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
- InterBase XE7 with Update 7 (build 12.0.7.384)
- InterBase 2017 with Update 3 (build 13.3.0.328)
Please contact us if you need assistance with updating your InterBase version.
Windows Server 2016/2019
Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.
Windows 10
Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.
For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.
For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.
Windows 7 and Windows Server 2008 (end of life)
Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.
If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.
What's New
New Help Topics
- Did You Know... (Dispatch)
- Emergency Backup - Quick Simple Solutions
- Read How Keystone Determines Tax Authority Defaults for Tickets to learn how Keystone has been updated to improve default Tax Authorities in Ticket Printing, Disptach, Ticket Maintenance and Ticket Importing.
- Version 2.5 Key Changes
