Difference between revisions of "Main Page"
| Line 44: | Line 44: | ||
*email '''esupport@givenhansco.com''' | *email '''esupport@givenhansco.com''' | ||
--> | --> | ||
| + | |||
| + | =Keystone 4.0 is coming!= | ||
| + | |||
| + | Our newest release of Keystone, version 4.0 is coming soon. A few of the many new features include: | ||
| + | * Windows 11 and Windows Server 2022 support | ||
| + | * Truck Routing on Dispatch Map | ||
| + | * Parent Jobs | ||
| + | * Cloud Backup | ||
| + | * Ability to restore user's custom grid settings | ||
| + | |||
| + | In order to ensure a smooth update to your existing system, here are a few items to help you prepare for the forthcoming update. | ||
| + | |||
| + | ===Windows Versions=== | ||
| + | In general, if you are currently running Keystone 3.6 or higher, your current Windows version will run Keystone 4.0. However, we strongly recommend anyone still running the following versions of Windows to upgrade your operating system prior to updating to Keystone 4.0: | ||
| + | * Windows XP, Vista, 7 or 8 | ||
| + | * Windows Server 2003, 2008 (including R2) | ||
| + | We recommend Windows 10 (latest version) or 11 for client PCs, and Windows Server 2012 or higher for servers. | ||
| + | |||
| + | ===Microsoft Edge=== | ||
| + | <p>For Dispatch customers, you will need to ensure that the Microsoft Edge (Chromium) web browser is installed on each dispatch workstation that requires map functionality. </p> | ||
| + | <p>Here is the official Microsoft link to download the latest version: | ||
| + | https://www.microsoft.com/en-us/edge/business/download</p> | ||
=IT Alerts= | =IT Alerts= | ||
Revision as of 19:40, 12 October 2021
| A/R | Inventory | A/P | G/L | P/R | Quote | Cash | J/C | Tickets | Dispatch |
Keystone 4.0 is coming!
Our newest release of Keystone, version 4.0 is coming soon. A few of the many new features include:
- Windows 11 and Windows Server 2022 support
- Truck Routing on Dispatch Map
- Parent Jobs
- Cloud Backup
- Ability to restore user's custom grid settings
In order to ensure a smooth update to your existing system, here are a few items to help you prepare for the forthcoming update.
Windows Versions
In general, if you are currently running Keystone 3.6 or higher, your current Windows version will run Keystone 4.0. However, we strongly recommend anyone still running the following versions of Windows to upgrade your operating system prior to updating to Keystone 4.0:
- Windows XP, Vista, 7 or 8
- Windows Server 2003, 2008 (including R2)
We recommend Windows 10 (latest version) or 11 for client PCs, and Windows Server 2012 or higher for servers.
Microsoft Edge
For Dispatch customers, you will need to ensure that the Microsoft Edge (Chromium) web browser is installed on each dispatch workstation that requires map functionality.
Here is the official Microsoft link to download the latest version: https://www.microsoft.com/en-us/edge/business/download
IT Alerts
URGENT: Microsoft has identified a critical security vulnerability in the Windows Print Spooler service. Click this link for more information.
See Keystone Hardware Requirements at GivenHansco.com
Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.
Software Updates
Latest Release 3.6.37 (7/12/2021)
Payroll users should update to Keystone 3.6.37 to resolve issues with the Email Direct Deposit Stubs option.
Ticketing users using Keystone 3.6.35 should update to Keystone 3.6.36 as soon as possible to avoid an error that prevents ticketing orders.
Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.
Okidata Printers no longer available
We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The end-of-life announcement was released in a statement on the OKI website, available here.
Click here to read our statement to our customers..
Information on the new W-4 for 2020: Payroll: Form W-4
Keystone 3.6
Please read below for updated system requirements for Keystone 3.6.
Web Browser
Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:
- Microsoft Edge (Windows 10)
- Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)
Please contact your IT vendor if you need assistance with updating your web browser.
Operating System
Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:
- Windows 8.1
- Windows 10
- NOTE: Windows 10 S is NOT supported.
- NOTE: Windows 10 for ARM is NOT supported.
- Windows Server 2012 R2
- Windows Server 2016
- Windows Server 2019
- Windows Server 2020
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.
Please contact your IT vendor if you need assistance with updating Windows operating systems.
InterBase
The supported versions of InterBase are as follows:
- InterBase XE with Update 5 (build 10.0.5.595)
- InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
- InterBase XE7 with Update 7 (build 12.0.7.384)
- InterBase 2017 with Update 3 (build 13.3.0.328)
Please contact us if you need assistance with updating your InterBase version.
Windows Server 2016/2019
Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.
Windows 10
Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.
For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.
For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.
Windows 7 and Windows Server 2008 (end of life)
Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.
If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.
What's New
New Help Topics
- Did You Know... (Dispatch)
- Emergency Backup - Quick Simple Solutions
- Read How Keystone Determines Tax Authority Defaults for Tickets to learn how Keystone has been updated to improve default Tax Authorities in Ticket Printing, Disptach, Ticket Maintenance and Ticket Importing.
- Version 2.5 Key Changes
