Software Updates

Latest Release 3.6.4 (12/23/2019)

Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.

NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.

Keystone 3.6 is here!

Please read below for updated system requirements for Keystone 3.6.

Web Browser

Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:

Microsoft Edge (Windows 10)
Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)

Please contact your IT vendor if you need assistance with updating your web browser.

Operating System

Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:

Windows 7 with SP1
Windows 8
Windows 8.1 Update
Windows 10
- NOTE: Windows 10 S is NOT supported.
Windows Server 2008
Windows Server 2008 R2 with SP1
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
Windows Server 2019
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.

Please contact your IT vendor if you need assistance with updating Windows operating systems.

InterBase

The supported versions of InterBase are as follows:

InterBase XE with Update 5 (build 10.0.5.595)
InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
InterBase XE7 with Update 7 (build 12.0.7.384)
InterBase 2017 with Update 3 (build 13.3.0.328)

Please contact us if you need assistance with updating your InterBase version.

IT Alerts

See Keystone Hardware Requirements at GivenHansco.com

Windows Server 2016/2019

Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.

Windows 10

Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.

For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.

For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.

Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.