COVID-19 Update

Due to the COVID-19 pandemic, GivenHansco will be operating with minimal office staff for at least the next two weeks.

If you need support, please continue to use the 800-548-9754 number. Support staff will be working from home and will be able to assist you.

Software Updates

SonicWall firewall may block the Keystone web update. We have fixed this issue in Keystone 3.6.6. Please contact support if you need assistance updating to Keystone 3.6.6.

Latest Release 3.6.6 (2/11/2020)

Payroll customers should update to Keystone 3.6.5 or higher prior to printing/filing ACA 1094/1095 forms.

Payroll customers should update to Keystone 3.6.3 or higher prior to printing/filing W-2s.

Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.

NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.

2019 Year End

Read about A/P and Payroll Year End: Year End 2019 Please check this page for updates on Keystone versions and year end.

Payroll customers should update Keystone to version 3.6.3 or higher prior to:

Printing/E-Filing 2019 W-2 Forms
Running your first payroll of 2020

Payroll customers should update Keystone to version 3.6.5 or higher prior to:

Printing/E-Filing 2019 ACA 1094/1095 forms

Information on the new W-4 for 2020: Payroll: Form W-4

Keystone 3.6 is here!

Please read below for updated system requirements for Keystone 3.6.

Web Browser

Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:

Microsoft Edge (Windows 10)
Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)

Please contact your IT vendor if you need assistance with updating your web browser.

Operating System

Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:

Windows 7 with SP1
Windows 8
Windows 8.1 Update
Windows 10
- NOTE: Windows 10 S is NOT supported.
Windows Server 2008
Windows Server 2008 R2 with SP1
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
Windows Server 2019
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.

Please contact your IT vendor if you need assistance with updating Windows operating systems.

InterBase

The supported versions of InterBase are as follows:

InterBase XE with Update 5 (build 10.0.5.595)
InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
InterBase XE7 with Update 7 (build 12.0.7.384)
InterBase 2017 with Update 3 (build 13.3.0.328)

Please contact us if you need assistance with updating your InterBase version.

IT Alerts

See Keystone Hardware Requirements at GivenHansco.com

Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.

Windows Server 2016/2019

Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.

Windows 10

Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.

For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.

For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.

Windows 7 and Windows Server 2008 (end of life)

Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.

If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.