Software Updates

Latest Release 4.0.2 (10/29/2021)

Keystone Dispatch customers should update to the latest Keystone version as soon as possible to resolve an issue with the Keystone Map.

Keystone 4.0 is here!

Our newest release of Keystone, version 4.0 is now available. A few of the many new features include:

Windows 11 and Windows Server 2022 support
Truck Routing on Dispatch Map
Parent Jobs
Cloud Backup
Ability to restore user's custom grid settings

In order to ensure a smooth update to your existing system, here are a few items to help you prepare for this version.

Windows Versions

In general, if you are currently running Keystone 3.6 or higher, your current Windows version will run Keystone 4.0. However, we strongly recommend anyone still running the following versions of Windows to upgrade your operating system prior to updating to Keystone 4.0:

Windows XP, Vista, 7 or 8
Windows Server 2003, 2008 (including R2)

We recommend Windows 10 (latest version) or 11 for client PCs, and Windows Server 2012 or higher for servers.

Microsoft Edge

For Dispatch customers, you will need to ensure that the Microsoft Edge (Chromium) web browser is installed on each dispatch workstation that requires map functionality.

Here is the official Microsoft link to download the latest version: https://www.microsoft.com/en-us/edge/business/download

IT Alerts

URGENT: Microsoft has identified a critical security vulnerability in the Windows Print Spooler service. Click this link for more information.

See Keystone Hardware Requirements at GivenHansco.com

Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.

Okidata Printers no longer available

We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The end-of-life announcement was released in a statement on the OKI website, available here.

Click here to read our statement to our customers..

Information on the new W-4 for 2020: Payroll: Form W-4

Keystone 3.6

Please read below for updated system requirements for Keystone 3.6.

Web Browser

Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:

Microsoft Edge (Windows 10)
Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)

Please contact your IT vendor if you need assistance with updating your web browser.

Operating System

Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:

Windows 8.1
Windows 10
- NOTE: Windows 10 S is NOT supported.
- NOTE: Windows 10 for ARM is NOT supported.
Windows Server 2012 R2
Windows Server 2016
Windows Server 2019
Windows Server 2020
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.

Please contact your IT vendor if you need assistance with updating Windows operating systems.

InterBase

The supported versions of InterBase are as follows:

InterBase XE with Update 5 (build 10.0.5.595)
InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
InterBase XE7 with Update 7 (build 12.0.7.384)
InterBase 2017 with Update 3 (build 13.3.0.328)

Please contact us if you need assistance with updating your InterBase version.

Windows Server 2016/2019

Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.

Windows 10

Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.

For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.

For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.

Windows 7 and Windows Server 2008 (end of life)

Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.

If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.