Difference between revisions of "Main Page"
| Line 25: | Line 25: | ||
|[[Keystone Dispatch|Dispatch]] | |[[Keystone Dispatch|Dispatch]] | ||
|} | |} | ||
| + | |||
<!--<big>'''Keystone Online Help System'''</big>--> | <!--<big>'''Keystone Online Help System'''</big>--> | ||
| + | |||
<!-- | <!-- | ||
=Urgent for Payroll Customers= | =Urgent for Payroll Customers= | ||
| Line 49: | Line 51: | ||
<p><b>Customers using version 4.0 or later of Keystone should update to this version as soon as possible to resolve several issues.</b></p> | <p><b>Customers using version 4.0 or later of Keystone should update to this version as soon as possible to resolve several issues.</b></p> | ||
| − | |||
| − | + | =2021 Year End= | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | + | '''We are busy preparing for 2021 Tax Filing and 2022 taxes! Do not process Tax Reports until final versions are released and installed!!!''' All tax reporting and tax updates will require versions higher than 4.0. Contact GivenHansco support for help preparing your system. | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
===A/P Year End Changes=== | ===A/P Year End Changes=== | ||
| − | <p> | + | <p><i>Keysotne now supports Federal and State E-Filing of 1099 forms through our third party partner.</i></p> |
| − | |||
| − | |||
| − | + | ===Payroll Year End Changes=== | |
| − | |||
| − | < | + | <-- |
<p><b>Keystone 3.6.27 and higher supports 2020 State (CA, DC, NJ, RI) and Federal E-Filing of 1094-C/1095-C ACA forms using our 3rd party provider.</p> | <p><b>Keystone 3.6.27 and higher supports 2020 State (CA, DC, NJ, RI) and Federal E-Filing of 1094-C/1095-C ACA forms using our 3rd party provider.</p> | ||
<p><b>Keystone 3.6.26 and higher contains changes on the ACA tab in Employee Maintenance for 2020 as follows: | <p><b>Keystone 3.6.26 and higher contains changes on the ACA tab in Employee Maintenance for 2020 as follows: | ||
| Line 124: | Line 75: | ||
<p>Keystone 3.6.21 and higher includes 2021 tax rate changes to federal and some state taxes. See the [[New Keystone Releases|Release Notes]] for more information.</p> | <p>Keystone 3.6.21 and higher includes 2021 tax rate changes to federal and some state taxes. See the [[New Keystone Releases|Release Notes]] for more information.</p> | ||
<p>ACA 1094/1095 forms have changed for 2020. Further information will be provided here when an update is ready.</p> | <p>ACA 1094/1095 forms have changed for 2020. Further information will be provided here when an update is ready.</p> | ||
| + | --> | ||
<p>Before ordering any Payroll tax forms consider using our 3rd party provider for printing as well as for all E-Filing.</p> | <p>Before ordering any Payroll tax forms consider using our 3rd party provider for printing as well as for all E-Filing.</p> | ||
| Line 143: | Line 95: | ||
| | | | ||
|} | |} | ||
| + | |||
| + | <!-- (Uncomment and update this for end of year) | ||
--> | --> | ||
| + | |||
<!-- (uncomment at year end) | <!-- (uncomment at year end) | ||
| Line 156: | Line 111: | ||
*Printing/E-Filing 2019 ACA 1094/1095 forms | *Printing/E-Filing 2019 ACA 1094/1095 forms | ||
</p> | </p> | ||
| + | |||
| + | <p>Information on the new W-4 for 2020: [[Payroll: Form W-4]]</p> | ||
| + | |||
--> | --> | ||
| − | <p> | + | |
| + | |||
| + | |||
| + | =Keystone 4.0 is here!= | ||
| + | |||
| + | Our newest release of Keystone, version 4.0 is now available. A few of the many new features include: | ||
| + | * Windows 11 and Windows Server 2022 support | ||
| + | * Truck Routing on Dispatch Map | ||
| + | * Parent Jobs | ||
| + | * Cloud Backup | ||
| + | * Ability to restore user's custom grid settings | ||
| + | |||
| + | In order to ensure a smooth update to your existing system, here are a few items to help you prepare for this version. | ||
| + | |||
| + | ===Windows Versions=== | ||
| + | In general, if you are currently running Keystone 3.6 or higher, your current Windows version will run Keystone 4.0. However, we strongly recommend anyone still running the following versions of Windows to upgrade your operating system prior to updating to Keystone 4.0: | ||
| + | * Windows XP, Vista, 7 or 8 | ||
| + | * Windows Server 2003, 2008 (including R2) | ||
| + | We recommend Windows 10 (latest version) or 11 for client PCs, and Windows Server 2012 or higher for servers. | ||
| + | |||
| + | ===Microsoft Edge=== | ||
| + | <p>For Dispatch customers, you will need to ensure that the Microsoft Edge (Chromium) web browser is installed on each dispatch workstation that requires map functionality. </p> | ||
| + | <p>Here is the official Microsoft link to download the latest version: | ||
| + | https://www.microsoft.com/en-us/edge/business/download</p> | ||
| + | |||
| + | =IT Alerts= | ||
| + | |||
| + | <span style="color:#ff0000"><b>URGENT: Microsoft has identified a critical security vulnerability in the Windows Print Spooler service.</b></span> | ||
| + | Click [https://us-cert.cisa.gov/ncas/current-activity/2021/06/30/printnightmare-critical-windows-print-spooler-vulnerability this link] for more information. | ||
| + | |||
| + | See [http://www.givenhansco.com/supporthardware.html Keystone Hardware Requirements at GivenHansco.com] | ||
| + | <p><b>Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.</b></p> | ||
| + | |||
| + | =Okidata Printers no longer available= | ||
| + | <p>We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The [[Media:Okidata Press Release.pdf|end-of-life announcement]] was released in a statement on the OKI website, [https://www.oki.com/us/printing/ available here].</p> | ||
| + | <p>[[Media:GH Okidata Statement.pdf|Click here]] to read our statement to our customers..</p> | ||
| + | <!-- | ||
| + | =COVID-19 Update= | ||
| + | |||
| + | <p><span style="color:#ff0000">Due to the COVID-19 pandemic GivenHansco will be operating with minimal in-office staff until further notice.</span> If you need support please continue to use the 800-548-9754 number. Support staff will be working remotely and will be able to assist you with minimal delay.</p> | ||
| + | |||
| + | <p>'''Payroll Customers''': We are making available new pay types for FFCRA (Families First Coronavirus Response Act) - Please contact support to discuss options. You will need to provide a valid G/L account for this pay type. See: [[Payroll FFCRA]] <span style="color:#ff0000">We have updated the handling of FFCRA exemption from Social Security Wages - Please Contact support if you have previously updated FFCRA pay types and need this adjustment.(05/07/2020)</span></p> | ||
| + | |||
| + | <p>'''ALERT 04/02/2020''' We are creating custom payroll reports to assist you in filling out '''SBA''' loans. Contact support if you need help. These reports will only be available to Payroll administrators.</p> | ||
| + | |||
| + | |||
| + | --> | ||
| + | <!-- | ||
| + | <p><b>Customers using Keystone to generate A/P and/or Payroll ACH files should update to the latest Keystone version as soon as possible.</b></p> | ||
| + | <p>''NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.''</p> | ||
| + | --> | ||
| + | |||
=Keystone 3.6= | =Keystone 3.6= | ||
Revision as of 17:44, 17 December 2021
| A/R | Inventory | A/P | G/L | P/R | Quote | Cash | J/C | Tickets | Dispatch |
Software Updates
Latest Release 4.0.6 (12/11/2021)
Customers using version 4.0 or later of Keystone should update to this version as soon as possible to resolve several issues.
2021 Year End
We are busy preparing for 2021 Tax Filing and 2022 taxes! Do not process Tax Reports until final versions are released and installed!!! All tax reporting and tax updates will require versions higher than 4.0. Contact GivenHansco support for help preparing your system.
A/P Year End Changes
Keysotne now supports Federal and State E-Filing of 1099 forms through our third party partner.
Payroll Year End Changes
<--
Keystone 3.6.27 and higher supports 2020 State (CA, DC, NJ, RI) and Federal E-Filing of 1094-C/1095-C ACA forms using our 3rd party provider.
Keystone 3.6.26 and higher contains changes on the ACA tab in Employee Maintenance for 2020 as follows:
- Plan Start Month is now a required field for all full-time employees for any calendar month (previously it was optional.)
- Employee Age is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q)
- Emp Zip Code is a new required field when using the new Offer Codes (1L, 1M, 1N, 1O, 1P, 1Q)
- Additionally, states CA and RI are now supported in the ACA 1094/1095 Export option.
Keystone 3.5.1 and higher supports 2020 State and Federal E-Filing of W-2s using our 3rd party provider.
Since there are no changes to either the W-2 or W-3 forms this year, Keystone 3.2.2 and higher will correctly print these forms.
Keystone 3.6.21 and higher includes 2021 tax rate changes to federal and some state taxes. See the Release Notes for more information.
ACA 1094/1095 forms have changed for 2020. Further information will be provided here when an update is ready.
-->
Before ordering any Payroll tax forms consider using our 3rd party provider for printing as well as for all E-Filing.
|
|
Keystone 4.0 is here!
Our newest release of Keystone, version 4.0 is now available. A few of the many new features include:
- Windows 11 and Windows Server 2022 support
- Truck Routing on Dispatch Map
- Parent Jobs
- Cloud Backup
- Ability to restore user's custom grid settings
In order to ensure a smooth update to your existing system, here are a few items to help you prepare for this version.
Windows Versions
In general, if you are currently running Keystone 3.6 or higher, your current Windows version will run Keystone 4.0. However, we strongly recommend anyone still running the following versions of Windows to upgrade your operating system prior to updating to Keystone 4.0:
- Windows XP, Vista, 7 or 8
- Windows Server 2003, 2008 (including R2)
We recommend Windows 10 (latest version) or 11 for client PCs, and Windows Server 2012 or higher for servers.
Microsoft Edge
For Dispatch customers, you will need to ensure that the Microsoft Edge (Chromium) web browser is installed on each dispatch workstation that requires map functionality.
Here is the official Microsoft link to download the latest version: https://www.microsoft.com/en-us/edge/business/download
IT Alerts
URGENT: Microsoft has identified a critical security vulnerability in the Windows Print Spooler service. Click this link for more information.
See Keystone Hardware Requirements at GivenHansco.com
Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.
Okidata Printers no longer available
We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The end-of-life announcement was released in a statement on the OKI website, available here.
Click here to read our statement to our customers..
Keystone 3.6
Please read below for updated system requirements for Keystone 3.6.
Web Browser
Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:
- Microsoft Edge (Windows 10)
- Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)
Please contact your IT vendor if you need assistance with updating your web browser.
Operating System
Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:
- Windows 8.1
- Windows 10
- NOTE: Windows 10 S is NOT supported.
- NOTE: Windows 10 for ARM is NOT supported.
- Windows Server 2012 R2
- Windows Server 2016
- Windows Server 2019
- Windows Server 2020
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.
Please contact your IT vendor if you need assistance with updating Windows operating systems.
InterBase
The supported versions of InterBase are as follows:
- InterBase XE with Update 5 (build 10.0.5.595)
- InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
- InterBase XE7 with Update 7 (build 12.0.7.384)
- InterBase 2017 with Update 3 (build 13.3.0.328)
Please contact us if you need assistance with updating your InterBase version.
Windows Server 2016/2019
Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.
Windows 10
Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.
For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.
For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.
Windows 7 and Windows Server 2008 (end of life)
Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.
If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.
What's New
New Help Topics
- Did You Know... (Dispatch)
- Emergency Backup - Quick Simple Solutions
- Read How Keystone Determines Tax Authority Defaults for Tickets to learn how Keystone has been updated to improve default Tax Authorities in Ticket Printing, Disptach, Ticket Maintenance and Ticket Importing.
- Version 2.5 Key Changes
