Difference between revisions of "Main Page"
| Line 73: | Line 73: | ||
=Software Updates= | =Software Updates= | ||
| − | '''[[New Keystone Releases|Latest Release]] 3.6. | + | '''[[New Keystone Releases|Latest Release]] 3.6.15''' (7/17/2020) |
| + | <p><b>Dispatch customers should update to Keystone 3.6.15 as soon as possible to resolve an issue linking batch weights to tickets.</b></p> | ||
<!-- | <!-- | ||
<p><b>Payroll customers should update to Keystone 3.6.5 or higher prior to printing/filing ACA 1094/1095 forms.</b></p> | <p><b>Payroll customers should update to Keystone 3.6.5 or higher prior to printing/filing ACA 1094/1095 forms.</b></p> | ||
Revision as of 18:11, 17 July 2020
| A/R | Inventory | A/P | G/L | P/R | Quote | Cash | J/C | Tickets | Dispatch |
Microsoft Outlook Critical Error - Urgent: Stop Updates Immediately 07/15/2020
Microsoft Outlook is crashing around the world due to a major bug in the latest update. If you use Microsoft Outlook we recommend the following 2 steps...
Stop Outlook Updates
You can stop updates with these steps in Outlook:
- Select File at the top left.
- Select Office Account on the left side
- Click on Update Options and select Disable Updates
More info can be found at: https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-is-crashing-worldwide-with-0xc0000005-errors-how-to-fix/
Note: Once Microsoft resolves this issue you will manually need to change the setting back to receive updates including security patches.
Pause Windows Updates
Ask your IT administrator to pause windows updates for 7 days:
- Hit the Windows key
- Enter Windows Update Settings
- Select the option Pause Updates for 7 Days
COVID-19 Update
Due to the COVID-19 pandemic GivenHansco will be operating with minimal in-office staff until further notice. If you need support please continue to use the 800-548-9754 number. Support staff will be working remotely and will be able to assist you with minimal delay.
Payroll Customers: We are making available new pay types for FFCRA (Families First Coronavirus Response Act) - Please contact support to discuss options. You will need to provide a valid G/L account for this pay type. See: Payroll FFCRA We have updated the handling of FFCRA exemption from Social Security Wages - Please Contact support if you have previously updated FFCRA pay types and need this adjustment.(05/07/2020)
ALERT 04/02/2020 We are creating custom payroll reports to assist you in filling out SBA loans. Contact support if you need help. These reports will only be available to Payroll administrators.
Software Updates
Latest Release 3.6.15 (7/17/2020)
Dispatch customers should update to Keystone 3.6.15 as soon as possible to resolve an issue linking batch weights to tickets.
Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.
NOTE: This version requires Windows 7/Windows Server 2008 or higher -and- InterBase XE Update 5 or higher. If your system does not meet these requirements, please inform GivenHansco support immediately so that we can place an update hold preventing accidental installation of the update.
Information on the new W-4 for 2020: Payroll: Form W-4
Keystone 3.6 is here!
Please read below for updated system requirements for Keystone 3.6.
Web Browser
Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:
- Microsoft Edge (Windows 10)
- Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)
Please contact your IT vendor if you need assistance with updating your web browser.
Operating System
Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:
- Windows 7 with SP1
- Windows 8
- Windows 8.1 Update
- Windows 10
- NOTE: Windows 10 S is NOT supported.
- Windows Server 2008
- Windows Server 2008 R2 with SP1
- Windows Server 2012
- Windows Server 2012 R2
- Windows Server 2016
- Windows Server 2019
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.
Please contact your IT vendor if you need assistance with updating Windows operating systems.
InterBase
The supported versions of InterBase are as follows:
- InterBase XE with Update 5 (build 10.0.5.595)
- InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
- InterBase XE7 with Update 7 (build 12.0.7.384)
- InterBase 2017 with Update 3 (build 13.3.0.328)
Please contact us if you need assistance with updating your InterBase version.
IT Alerts
See Keystone Hardware Requirements at GivenHansco.com
Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.
Windows Server 2016/2019
Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.
Windows 10
Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.
For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.
For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.
Windows 7 and Windows Server 2008 (end of life)
Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.
If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.
What's New
New Help Topics
- Did You Know... (Dispatch)
- Emergency Backup - Quick Simple Solutions
- Read How Keystone Determines Tax Authority Defaults for Tickets to learn how Keystone has been updated to improve default Tax Authorities in Ticket Printing, Disptach, Ticket Maintenance and Ticket Importing.
- Version 2.5 Key Changes
