Software Updates

Latest Release 3.6.25 (1/27/2021)

URGENT: Payroll customers that use Roth IRA definition(s) should update to Keystone 3.6.25 or higher prior to printing your 2020 W-3 form.

Payroll customers should update to Keystone 3.6.21 or higher prior to running your first payroll of 2021 to get the latest federal/state tax rates.

Dispatch customers should update to Keystone 3.6.15 or higher as soon as possible to resolve an issue linking batch weights to tickets.

Keystone 3.6 uses more database connections than previous releases. If you receive an error message saying "No pooled database connections available" please contact support for assistance.

Okidata Printers no longer available

We have recently been informed that as of March 31, 2021, Okidata printers will no longer be distributed to North America, including the Okidata dot matrix printers that are often used with Keystone Batch, Keystone Dispatch, and Keystone Ticketing. The end-of-life announcement was released in a statement on the OKI website, available here.

Click here to read our statement to our customers..

COVID-19 Update

Due to the COVID-19 pandemic GivenHansco will be operating with minimal in-office staff until further notice. If you need support please continue to use the 800-548-9754 number. Support staff will be working remotely and will be able to assist you with minimal delay.

Payroll Customers: We are making available new pay types for FFCRA (Families First Coronavirus Response Act) - Please contact support to discuss options. You will need to provide a valid G/L account for this pay type. See: Payroll FFCRA We have updated the handling of FFCRA exemption from Social Security Wages - Please Contact support if you have previously updated FFCRA pay types and need this adjustment.(05/07/2020)

ALERT 04/02/2020 We are creating custom payroll reports to assist you in filling out SBA loans. Contact support if you need help. These reports will only be available to Payroll administrators.

2020 Year End - Preliminary Info

A/P Year End Changes

UPDATED 12/29/2020

Version 3.6.21 and higher provides the ability to print the 1099-NEC form, and includes changes to the 1099-MISC form for 2020. For each 1099-NEC box needed add a new 1099 class in Accounts Payable 1099 Class Maintenance.

If you need to file 1099 forms electronically due to IRS requirements, please contact support as soon as possible.

Payroll Year End Changes

UPDATED 1/18/2021:

Keystone 3.5.1 and higher supports 2020 State and Federal E-Filing of W-2s using our 3rd party provider.

Since there are no changes to either the W-2 or W-3 forms this year, Keystone 3.2.2 and higher will correctly print these forms.

Keystone 3.6.21 and higher includes 2021 tax rate changes to federal and some state taxes. See the Release Notes for more information.

ACA 1094/1095 forms have changed for 2020. Further information will be provided here when an update is ready.

Before ordering any Payroll tax forms consider using our 3rd party provider for printing as well as for all E-Filing.

Payroll: Year End	Ordering Tax Forms	AP: Year End
Payroll: ACA Reporting (Availability Pending)	W-2 Filing Web Service Ready for 2020

Information on the new W-4 for 2020: Payroll: Form W-4

Keystone 3.6

Please read below for updated system requirements for Keystone 3.6.

Web Browser

Keystone Dispatch 3.6 requires a modern web browser to function properly. All computers running Keystone Dispatch must have one of the following web browsers installed:

Microsoft Edge (Windows 10)
Microsoft Internet Explorer 11 (Windows 7 and higher) (click here to download Internet Explorer 11)

Please contact your IT vendor if you need assistance with updating your web browser.

Operating System

Additionally, all computers running Keystone 3.6 must be running one of the following Microsoft operating systems:

Windows 8.1
Windows 10
- NOTE: Windows 10 S is NOT supported.
- NOTE: Windows 10 for ARM is NOT supported.
Windows Server 2012 R2
Windows Server 2016
Windows Server 2019
Windows Server 2020
- NOTE: Windows Server Essentials (formerly Small Business Server) is NOT supported.

Please contact your IT vendor if you need assistance with updating Windows operating systems.

InterBase

The supported versions of InterBase are as follows:

InterBase XE with Update 5 (build 10.0.5.595)
InterBase XE3 with Update 4 Hotfix 4 (build 11.0.4.828)
InterBase XE7 with Update 7 (build 12.0.7.384)
InterBase 2017 with Update 3 (build 13.3.0.328)

Please contact us if you need assistance with updating your InterBase version.

IT Alerts

See Keystone Hardware Requirements at GivenHansco.com

Please contact GivenHansco support any time you plan to upgrade equipment for advice and compatibility review.

Windows Server 2016/2019

Keystone is fully supported on Windows Server 2016/2019. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows Server 2016/2019. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows Server 2016/2019.

Windows 10

Keystone is fully supported on Windows 10. In some cases the version of Interbase database software may need to be updated.

For multiuser systems where Interbase XE or higher is installed on a server there is no issue updating client computers to Windows 10.

For stand-alone systems (or should the PC be used as a server) then the version of Interbase may need to be updated. Keystone relies on the InterBase database from a third-party vendor. This vendor is only certifying their current releases of InterBase (XE7 & 2017) for Windows 10. Therefore, we urge you to contact our sales staff regarding the cost of upgrading your current InterBase version to 2017 when planning your rollout of Windows 10.

Windows 7 and Windows Server 2008 (end of life)

Microsoft discontinued all support including security updates for Windows 7 and Windows Server 2008 as of January 14, 2020.

If any of your PCs are still running Windows 7 and/or Windows Server 2008 we strongly recommend that you contact your IT vendor regarding upgrading these PCs to the latest Windows versions as soon as possible.